Website Term’s & Conditions
USE OF LINKS
Throughout our web pages, we provide links to other services which may contain information of interest to our readers. We take no responsibility for, and exercise no control over, the organisations, views, or accuracy of the information contained on other servers.
USE OF TEXT AND IMAGES
If you would like to publish information that you find on our website, please send your request to email@example.com
Where text or images are posted on our site with the permission of the original copyright holder, a copyright statement appears at the bottom of the page.
This Web site is designed to be accessible to visitors with disabilities, and to comply with guidelines concerning accessibility. We welcome your comments. If you have suggestions on how to make the site more accessible, please contact us at firstname.lastname@example.org
We have created this statement in order to demonstrate our firm commitment to your privacy. We do not collect personally identifying information about you when you visit our site, unless you choose to provide such information to us, providing such information is strictly voluntary. This policy is your guide to how we will handle information we learn about you from your visit to our Web site.
READING OR DOWNLOADING
We collect and store only the following information about you: the name of the domain from which you access the Internet; the date and time you access our site; and the Internet address of the Web site from which you linked to our site.
We use the information we collect to measure the number of visitors to the different sections of our site, and to help us make our site more useful to visitors.
SENDING US AN E-MAIL
You also may decide to send us personally identifying information, for example, in an electronic mail message containing a question or comment, or by filling out a Web form that provides us with this information. We use personally identifying information from email primarily to respond to your requests. We may forward your email to other employees who are better able to answer your questions. We may also use your email to contact you in the future about our activities that may be of interest.
We want to be very clear: We will not obtain personally identifying information about you when you visit our site, unless you choose to provide such information to us, providing such information is strictly voluntary. Except as might be required by law, we do not share any information we receive with any outside parties.
If you sign up for one of our email lists, we will only send you the kinds of information you have requested. We will not share your name or email address with any outside parties.
Opt-Out or Change Your Contact Information
Our site provides users with the opportunity to opt-out of receiving communications from us through a special online form. You may choose to receive only specific communications or none at all. You may also update your contact information previously provided to us through another online form. You cannot remove yourself from our database, but you can prevent unwanted communication.
REFUND POLICY FOR WORLDPAY ONLINE PAYMENTS
We have selected Worldpay to manage the processing of online payments. Worldpay are trusted and utilised by thousands of businesses, big and small, in nearly all parts of the world and are recognised as a secure and easy-to-use payment solution over the internet. We accept all types of Visa and MasterCard’s. American Express payments are not currently available online. Please call the centre directly if you wish to pay with American Express.
All of our services available to book online fall within a 14 day’s period and are categorised as leisure activities so are non-refundable. However, if we fail to provide a suitable service then you are entitled to a full refund under the Consumer Rights Act 2015. For more details, please see our Class / Activity Booking and Casual Booking Policies.
If you feel you are entitled to a refund please email email@example.com
HOW LONG DOES A REFUND TAKE?
When you cancel, we will refund your account as soon as we’ve processed your cancellation, although this can take up to 10 working days to show in your bank or credit account. Alternative Payment Methods can take longer. When a payment has reached the REFUNDED (or REFUNDED_BY_MERCHANT) status it indicates that the issuer is processing the refund and the customer will receive it.
WHAT IF MY CARD IS REFUSED?
Cards are not refused by our organisation but by your bank or card issuer. There could be many reasons this may happen, and we suggest you contact your card issuer in the first instance if you have a problem with your payment being declined.
CAN I HAVE A RECEIPT?
Yes. You will receive a confirmation of your payment on your screen after you make the payment. This will display on your unique transaction number. You will also receive an email confirming the payment has been successful.
I’ve paid the wrong amount – can I have a refund? Yes. Mistakes can happen. If you have overpaid, please contact firstname.lastname@example.org
QUESTIONS ABOUT OUR POLICIES
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at: email@example.com